As the client liaison at CMSS, you will be responsible for the quality of supervisors and referees. You will be the lead trainer. You will work closely with our field coordinator.
Some of the tasks are as follows:
Recruiting new referees and monitors when necessary
Supervise and replace instructors and referees when necessary.
Review and check schedules for the season
Daily report (summary of nightly activities), weekly report, summary of what happened that week. (see Task Tracker document)
Send a weekly email to all staff by Friday with all comments. One with good comments and names attached, one with negative comments (and no names attached).
Profile and description of league teams
Schedule (select) coordinators from among competent referees
Staff in the most economical way for the company
Compile hours of work for instructors and referees
Help ensure that contracts are up to date for referees and instructors
Train instructors and referees and ensure they are familiar with all CMSS rules, policies and procedures
Create an evaluation grid and help promote supervisors and instructors at the end of each season
Ensure that employees in the field are dressed appropriately and behaving properly.
Be the liaison between the office and the teams. Communicate with the teams and see what their intentions are for the upcoming season.
Ensure that all messages from the office are passed on to the "field manager".
Participate in office meetings as required
Assist in completing related tasks when necessary
ON THE FIELD
1. Take video footage while in the field.
2 Team photos - work with staff to ensure that all team photos are taken by week 4.
3. Welcome the teams
Tell them where they are playing
Ask them how their day is going
Support them with any questions, encourage feedback, interact with the teams
Let them know about CMSS discounts.
4. Have a list of sports that are starting soon and the places available.
5. While the games are going on:
Write comments about the team with those on the sidelines.
Circulate any promotional material or gifts.
Let teams know where they are in the season and in the standings